Customer Care


Terms and Conditions

Customer Care

Security

We use the reliable paypal for our customers. Paypal ensures your online shopping safety by automatically encrypting your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

What Makes the PayPal Site So Secure?

Paypal has state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.

With PayPal, you’ve got the industry’s most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections. As a result, PayPal’s loss rate is significantly lower than the industry average. We also work with federal law enforcement to catch criminals.

PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal’s Verification process.

If you would like more information on Paypal please follow the website link:https://www.paypal.com

Privacy

We will receive personal information from you when you make a purchase.

We will use this information for the following:

  • To fulfill the order and delivery. This is the only time that your information will be given to a third party. The delivery company will require this information to complete your order.
  • If you choose to subscribe to our newsletter or other marketing we will use your email address to send you information about our store.
  • If you set up an account on our website. We will use this information to enable you to shop.

We may use how you visit and behave on our site for our statical data.

For example, the pages you visit, the amount of time you spend on the site, where in the world you are viewing the site from, how you are viewing the site (pc, tablet, phone) Over time this data will give us an idea about what our visitors like and how they are finding our site.

This will enable us to make improvements to our site and make your shopping experience easier and more enjoyable.

Refund and Exchanges

We are happy to offer a money back guarantee.

If you have chosen the wrong product or you don’t like it as much as you did in the photo, you can return the item at your own cost for a full refund of the purchase price (excluding shipping).

The refund will be issued once the product has been returned

These items must be returned within 10 days of receipt of the order.

The items must be returned in their original condition, in the original packaging with the tax invoice or receipt. Can you please also include feed back about your returned item.

We have worked hard find the best packaging for our products.

However, if on delivery, your item is damaged we will replace the item or offer a refund (including shipping) if we are notified within 5 days receipt of the order.

If this is the case the first step is to email us at hello@meshomewares.com.au within 5 days of receipt of the order.

We will require a photo of the damage. Please attach the photo to your notification email.

Once we have received the photo you will be offered a full refund of the purchase price (including shipping) or a store credit or a replacement item.

Where the item is out of stock, you will be offered a full refund (including shipping) or a credit note to the same value

Gift Wrapping

We offer a free gift wrapping service on request.

Please see the “Is this a gift?” button on the shopping cart.

Our standard gift wrapping is white gloss paper with contrasting bands and ribbon. Different themed bands will be used during celebratory holiday periods.

Delivery

We will despatch your item with in 24 hours of you ordering it.

All orders placed before 12 noon will be despatched that day.

We use Australia Post e parcel and Courier Australia/Toll Ipec.

Deliver times depend on where you are in Australia. However we aim to have it delivered to you between 3-10 days from order.

Your parcel will be delivered by either Australia’s parcel post service or a Courier during normal business hours.

Upon delivery, the goods must be signed for. If there is no one at the location at the time of delivery, a delivery notification will be left and either the parcel can be collected from your nearest post office or the courier company.

Delivery cost are based on the weight or the cubic measurement of the boxed product.

If you order more that one product Australia post may ship the items separately. This is due to the Australia Post size restrictions. Where possible we will make every effort to send the 2 parcels together to attract the lowest shipping rate.

The heavier, more bulky items with a girth more than 140cm or a height of over 1 meter will be sent by Toll/Ipec couriers. These items will attract a higher shipping cost. These will be detailed with the product or they will be emailed to you for consideration.

If you live in the Bunbury area you are welcome to pick up your order from the warehouse.

Please email us at to arrange a time at Hello@meshomewares.com.au.

Term and Conditions

Mes Homewares is a business trading under the company “Flat Out Property Investment Pty Ltd”.

Flat Out Property Investments and Mes Homewares endeavour to provide high quality images on the website. We recommend that you read the descriptions carefully before you purchase as the products vary in size and colour.

Flat Out Property Investments and Mes Homewares use the delivery time suggested by Australia Post and Courier Australia/Toll Ipec.

Flat Out Property Investments and Mes Homewares will despatch your parcel with in the agreed time unless it is out of stock. In that case we will notify the customer and discuss other options.

Flat Out Property Investments and Mes Homewares pricing is accurate and current. We reserve the right to alter and update our pricing and delivery charges at anytime.

As we receive new shipments prices may change due to freight and purchase price.

By using this site, you, the customer, agree to keep you account information safe and Flat Out Property Investments and Mes Homewares will assume that you are the customer using the account.

Flat out Property Investments and Mes Homewares will maintain open and honest communication with all our customers.

By using out website you understand and agree to the term and Conditions.


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